Patient experience
Quality counts: Patient’s voice at the heart of what we do
The quality of our services and the experience of our patients is what counts the most. What our patients tell us about our services helps us to get even better, and we use their all important feedback to understand what we’re really doing well, and where we really need to raise our standards even higher.
We use a range of methods of gathering patient and carer feedback including the Friends and Family Test, Patient Opinion, patient and carer surveys, focus groups and Patient Stories.
To help meet our vision NCH&C has developed a Patient Experience and Involvement Strategy which sets out key goals and how we intend to improve patient experience and involvement. It builds on previous, existing and new initiatives and is delivered and monitored through an annual Implementation Plan. We ensure that when listening to and acting upon feedback we use our core values of Community, Compassion and Creativity to improve care.
Contact the team
Patient Experience Team:
Christine Little and Lucy Love
Tel 01603 272506
[email protected]
Your Story
Tell us about your experience of using our services to help our staff understand what they are doing well, and where improvements can be made.
What’s happening now?
We are currently involved in a range of Patient Experience projects. Read about some of them on our What's happening now page.
Friends & Family Test
Hearing your views helps our staff understand what they are doing well, and where improvements can be made. Share your views at www.oc-meridian.com/OCQ/u/nchc04
Our patients’ voice
Every month our Board is directly connecting with the services it provides by hearing about a patient’s experience at the start of our Board meeting.
Patient Surveys
We actively seek the views of our patients and carers and engage them in shaping and developing our services in a range of ways, including patient surveys.
Complimentary Wi-Fi
Read about which of our NCH&C sites now offer complimentary Wi-Fi for patients and their friends and families.
Patient Experience Steering Group
NCH&C has an established Patient Experience Steering Group (PESG) which monitors the strategy and implementation plan. The PESG is also responsible for monitoring all patient experience and involvement activities undertaken across our Trust to assist with service improvement and development and an improved patient experience.
Patient Experience and Involvement Strategy
NCH&C has developed a Patient Experience and Involvement Strategy which sets out our key strategy goals and how we intend to improve patient experience. It builds on previous, existing and new initiatives and is delivered and monitored through an Annual Implementation Plan.
