Friends and Family Test

How likely are you to recommend our service to friends and family if they needed similar care of treatment?

Hearing your views helps our staff understand what they are doing well, and where improvements can be made.

Here’s how you can tell us…
Ask a member of staff, complete a form or visit:

www.nchc.nhs.uk/patientfeedback

 Tell me more about the Friends and Family Test?

The Friends and Family Test (FFT) is a feedback tool that aims to provide an opportunity for people who use NHS services to provide feedback on their experience.

The FFT question asks if people would recommend the services they have used and offers a range of responses. When combined with follow up questions, it provides a mechanism to highlight both good and poor patient experience.

The free text comments can be a rich source of information providing staff with a greater depth of understanding about the experience of their patients. The results are available much more quickly than traditional survey methods, which enables service providers to take swift action, where required.

Live summary of FFT feedback from patients, carers and relatives who have used our services

 You can view a live summary of FFT feedback here.