Patient Advice and Liaison Service (PALS)

If you need information, support or advice about using NCH&C's services, our confidential Patient Advice and Liaison Service (PALS) is here to help.

PALS is here to:
 Help you find the information you need
 Provide advice and support for patients, families and carers
 Listen to your concerns or suggestions
 Resolve problems and concerns where possible
 Signpost to other organisations

In NCH&C the service has helped people with various enquiries ranging from how to change an appointment to transport issues and a vast spectrum inbetween. PALS want to make a difference to the patient experience and it is important if you have an issue, concern or compliment to let PALS know so they can feed back the information to inform service development. 

This service is available Monday to Friday 9am – 4pm