Complaints and Compliments

If you are unhappy with the service you have received and would like to make a complaint we have a Complaints Team who will liaise with you at all stages of the investigation and will advise you what changes are made as a result of your complaint, what lessons have been learnt, and how services will be improved.

Making a complaint will not affect any care and treatment you may be receiving and all complaints are dealt with in the strictest confidence.

To access our Comments, Complaints, Compliments leaflet, please click here

For a range of translated versions of this leaflet, please see the below:

Portuguese: Reclamações                Lithuanian: Skundai                               Turkish: Şikayetler                  Latvian: Sūdzības

Polish: Zażalenia                              Sorani: شکاتەکان                                        Arabic: الشكاوى                          Hungarian: Panaszok

Romanian: Plângeri                          Russian: Жалобы                                  Slovak: Sťažnosti   


To view our monthly complaint reports, please click here to be redirected to our document library. Please filter by ‘complaint reports’ to access the documents.

Complaints form

complaints form

Our Trust aims to deal with all complaints efficiently and ensure they are properly investigated.

If you would like to let us know about any issues, you can use our online complaints form.

Write to our complaints officer

contact complaints

Complaints Officer
NCH&C NHS Trust,
Norwich Community Hospital,
Bowthorpe Rd,
NR2 3TU,
Tel:01603 697381

Compliments form


If you are satisfied with the service you have received from our Trust we would love to hear from you. You can tell us about your positive experience by completing our online compliments form or you may wish to share your story with the local media.



We are committed to resolving your complaint effectively at a local level. However, if you are not satisfied with the outcome, then you can contact the Parliamentary and Health Service Ombudsman for an independent review.

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

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